Turnover might be caused by multiple reasons. Perhaps there is no sense of employee dedication in the new hybrid work environment COVID has created. There might be generational dissonance in your firm as the new generation of associates do not seem to have the same work ethic as the partners. You might have attorneys in your office who are very difficult to work with, and they churn through legal assistants.
I have worked in the industry for more than 30 years, and I know what changes have occurred and what adjustments need to be made. For example, I have observed how the workload is still a challenge in this industry as much now as when I started, but now clients are auditing all the bills, so time is cut. I have also observed that partners who worked 60-70 hours a week when they were associates are frustrated with incoming associates who do not want to work overtime. I have also seen the low legal assistant pool as people are not choosing this career.
We can conduct a thorough investigation of the well-being and motivation of your employees and how to retain them. We will come up with a strategy to assist your law firm in being not only financially successful in this new culture, but also a place where people want to come to work and stay. Because of my experience in the industry, I have firsthand knowledge of what employee staff members need to be motivated.
For leaders: We will explore any challenges you are facing as a leader and how to overcome them. We can look at your leadership goals and how to accomplish them using your unique strengths and abilities. We can look at any resistance you perceive from other people and how to deal with them in an appropriate manner. There are many ways to lead, and we can explore them and see what works for you. I studied leadership styles in my master's degree, and we can investigate the benefits and challenges of all of them. I can help you find the style that fits you, so that you can be a leader using your unique strengths and perspective.
For individuals: For those who are not in a leadership position, but are challenged by your work environment, we can explore how to power through those difficulties using your unique strengths and abilities. I can help you explore ways of bringing mindfulness and calm into your workplace, by exploring different perspectives. We can look at your obstacles to reaching your goals or managing your stress so that you can succeed.
For groups: Perhaps you have a team that is struggling to get their work goals met. Maybe there is a workgroup that is having trouble getting along so that their work is not getting done. I can meet with teams or groups of individuals and explore how to remedy these issues.
For individuals: CliftonStrengths is an assessment tool that discovers the innate talents of individuals. With knowledge of their aptitudes, employees can develop them into strengths by practicing skills unique to their talents. Employees will bring a new perspective to their work and be more motivated using strengths that are comfortable to them. Employees who are motivated are less likely to experience burnout.
For teams: The information gained from CliftonStrengths can also be used to help your teams become stronger. Using the abilities of each individual's talents and strengths, teams can run cohesively, with every member bringing their unique contribution to accomplish team goals.
For organizations: Utilizing assessments, such as an employee engagement survey, can determine the well-being and motivation of employees in the organization as a whole. This information can be used to determine what category of employees are struggling and where intervention and focus is needed. For example, if you are having high associate burnout (and eventual turnover), focus can be directed on repairing the issues that are creating this problem.
I've worked in a high pressure environment and I know that you and your staff are busy. I provide hour-long learning sessions to help your employees feel supported and thrive. Employees who feel supported by their company are more likely to stay. I will work with you to tailor the sessions and make them applicable and relevant to your office. The following sessions can be conducted remotely or in person:
I hold a Master of Science in Industrial-Organizational Psychology, a degree focused on the psychology of employees and the organizations where they work. I conducted research specifically on the culture of law firms. I am Co-President of the Oregon Chapter of the Organization Development Network, a non-profit organization that supports organization development professionals. If individual leadership coaching is needed, I am a certified Whole Person Coach. Most notably, I worked in the legal industry for more than 30 years so I have firsthand experience of the pressures of the legal industry, as well as in-depth knowledge of the organizational structure of law firms.
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